Welcome to the Pleasure Cartel shopping information page. Here is all the basic information about shopping, ordering, shipping and returns.
If you have questions about who we are please visit our ‘about us page. If you have any questions that aren’t answered here, please contact us.
No matter what your shipping needs are, we’ll make sure they’re taken care of. We offer a variety of delivery methods from USPS, FedEx and UPS.
When you check out, you can pick the option that works best for you – and if you need something faster than our standard options, just let us know. Get in touch with us and we’ll be more than happy to help!
We process and ship all orders within 24 hours or on the next business day.
When you shop with us and spend more than $50 in the continental USA, you can take advantage of our ‘Free Shipping’ offer at checkout. This way, your order will be delivered to without any additional charge!
So, when you checkout, be sure to select the ‘Free Shipping’ option and your order will be sent out with no extra cost!
We understand the importance of keeping track of your order, which is why we provide a tracking number with each purchase.
Once you’ve placed your order, you’ll receive an email confirming it has been received. Shortly after that, when your shipment is on its way, you’ll get another email with the tracking details included.
Yes. The boxes we ship orders in do not give any indication of the contents inside. They are simple “brown boxes”. We respect our customers privacy VERY MUCH.
These are two images of one of our “test orders”. This is what the shipping labels and packaging will look like on your order. This is an actual packages we have sent.
We crossed out the name of receiver for privacy. Our stores are headquartered in Traverse City, Michigan. Click on the images for a larger size.
We are responsible for your shipment until it is delivered to your home. Because we provide a tracking number with every order, we are able to monitor your package in transit.
If it does not make it we will do a couple things.
We synchronize our inventory with our other stores and warehouse every 12 hours. That way we can ensure if you see a product on our site, we have it in stock.
Every once in a while, a product sells out within that 12-hour period. If that happens we will do a couple things.
Yes, we work hard to ensure a private and discreet shopping experience. We respect online privacy and are staunch supporters of individual privacy on the internet.
Because we sell adult-oriented products, we understand the need for discretion. We work hard to protect the privacy, identities and personal information of our customers.
Your online safety and anonymity are one of our main concerns. We’ve taken a number of practical steps when structuring our order process to help protect your privacy.
Our goal is to provide you with a safe and discreet place to discover some of the coolest adult toys on the planet. Your Security and privacy is key to that.
At Pleasure Cartel, your credit card information remains safe.
We don’t save or store any of your bank details when you place an order – it’s simply sent to our payment processing partners Stripe or PayPal who will carry out the transaction securely on our behalf. The only access we have is to the last four digits of your card, which we use for identification purposes.
We collect your shipping and billing address so that we can ship your product. This is the customer information you provide at check out.
If you create an account with us we will be able to see a list of your past purchases – as will you. We will also maintain a copy of your shipping and billing addresses for future purchases. If you delete your account, that information will be deleted automatically.
You do not need to create an account to purchase items from our store. This is completely at your discretion.
For your discretion, your credit card will show a charge from “RR Digital.” This is us.
You will receive an auto-generated order notification from Info@PleasureCartel.com when you place your order. And then we will send another one when the order ships with the tracking number attached.
PLEASE NOTE: You will receive an email from Info@PleasureCartel.com with your receipt when you order. This will come to the email address you provide when you submit your order. We will use this email address to contact you, if we need to, about the order. We will also send your tracking code to this email address when the order is processed.
We do not sell or share ANY user, visitor or customer information. We are staunch advocates and supporters of internet privacy and do not release your customer information to any third-party.
You are in control of your information on our site. The only time we save your information is when you create an account on our site. If you want that information removed, simply delete the account. We are also happy to delete user accounts manually.
We are also happy to remove an account manually, simply contact us at: Info@PleasureCartel.com and ask us to delete your user account.
YES. . . we honor every purchase from our site and work hard to ensure our customers happiness! 🙂
When you purchase a sex toy please inspect it and run it through its power cycles before using it on your body.
If there is an issue with the toy please document it with a photo, video or gather as much info as possible and contact us immediately.
We will work with you to get the issue resolved as quickly as possible. We will send you a new toy, or have the manufacturer send a new toy.
Our products are covered under manufacturer’s warranties and product makers are more than happy to cover breaks and issues with the products.
If you have any questions or would like to discuss a product you received, please contact us at Info@PleasureCartel.com or use the form at our contact page. Our sales manager will contact you.
We take a wide variety of payment types. We accept Diner’s Club, American Express, Visa and Master Card. We also accept PayPal.
We provide 256-bit secure SSL checkout for all payment options. All payment are secured by Stripe or PayPal, depending on which payment option you choose.
Please contact us at: Info@PleasureCartel.com with any questions about checking out or to learn more about how we work to secure our site and protect the privacy of our customer.
The products we sell at Pleasure Cartel come from various distributors around the USA and the world. We are based in the Midwest (in Traverse City, Michigan) and we try to source our products from the United States. We send products from our stores in Michigan or our warehouse in Broomfield, Colorado.
Yes, several; we are part of the Fantasies Unlimited group of stores, with The Laughing Buddha being our flagship store.
We are located in Traverse City, Michigan. You can learn more about our brick-and-mortar stores at:
Contact us with any questions, comments or concerns. Thanks!
Pleasure Cartel is an independent adult toy store headquartered in Traverse City, Michigan. USA. We have several brick and mortar stores across the Midwest. This site was made in conjunction with our good friends and partners at TraverseCityWebDesign.com.
We believe in internet privacy, equality of all people, free love and world peace through personal liberation and sex toys. We support responsible play of all kinds between consenting adults – or just with your own wonderful self – and hope you have an amazing time discovering the 10,000+ adult toys here. If you have any questions, please Contact Us.
Thank you for shopping at Pleasure Cartel!
We are based in Traverse City, Michigan. All persons depicted herein were at least 18 years of age at the time of photography.
18 U.S.C Section 2257 Compliance Notice
Material in this website is in compliance with the record keeping requirements of 18 U.S.C. 2257 and/or 2257A.
This website is intended for viewing and usage solely by adult website visitors. By visiting and ordering from this website you confirm that you are 21 years of age or older and that it is lawful to view adult oriented material in your city, state, and/or country.
