Shopping, Ordering, Shipping & Returns F.A.Q.
Get all your shopping questions answered!
How Do You Ship Orders?
We ship all orders using the United States Postal Service (USPS) or the United Parcel Service (UPS).
When you checkout, you can select from several different options. We cannot guarantee that you will get that specific option, but we try and honor all requests as closely as possible and we always honor expedited shipping requests.
If you are choosing shipping for a post office box, please choose an option from the USPS. If you need a different shipping option, please Contact Us.
When Will You Ship My Order?
We attempt to process and ship all orders within 24-48 hours or on the next business day.
Free Shipping Over $50?
FREE SHIPPING ON ORDERS OF $50 OR MORE IN THE CONTINENTAL US!
If you order more than $50 and live in the continental USA, “Free Shipping” will appear as an option. Select this and we will ship your order for free.
We do this to stay competitive because we love our customers, and honestly in hopes that you will buy more fabulous toys!
We see it as a win-win, and love that we are able to offer Free Shipping for orders of $50 or more.
Will I Get a Tracking Number?
Yes. We provide tracking numbers with every order.
When you place an order you will receive a confirmation email at the address you provide. When the order is shipped, you will receive a second email saying your order was shipped. This email will contain the tracking number.
What if My Package Gets Lost in the Mail?
We are responsible for your shipment until it is delivered to your home by UPS or USPS. Because we provide a tracking number with every order we are able to monitor your package in transit.
If it does not make it we will do a couple things.
- Refund any money you paid for shipping.
- Contact you at the email address you provide at checkout and see if you want us to try and resend the shipment, or provide a refund.
- At that point we may need additional information so we can process a claim with the shipping provider.
What If a Product I order is on Back Order?
We synchronize our inventory with our other stores and warehouse every 12 hours. That way we can ensure if you see a product on our site, we have it in stock.
Every once in a while, a product sells out within that 12-hour period. If that happens we will do a couple things.
- Send you the rest of the products in your order.
- Contact you and notify you that a product you ordered is on back order.
- Ask if you would like us to refund the price of the product or simply send it to you when it is available again.
What Will the Shipping Box Say?
We have a “brown box” policy. You cannot tell the contents of the package from what it says on the outside.
The package will come from our USA-based warehouse in Broomfield, Colorado.
Do you ship discreetly?
Yes. The boxes we ship order in do not give any indication of the contents inside.
Do you respect my privacy?
Yes, we respect online privacy and are staunch supporters of individual privacy on the internet.
Because we sell adult-oriented products, we understand the need for discretion. We work hard to protect the privacy, identities and personal information of our customers.
Your online safety and anonymity are one of our main concerns. We’ve taken a number of practical steps when structuring our order process to help protect your privacy.
- We only collect shipping and billing information you give us. You are in control of what information we get.
- No one at Pleasure Cartel will see your credit card information. We can only access the last four digits for identification purposes.
- No one at Pleasure Cartel will ask for your credit card information, ever.
- Credit card processing happens at PayPal or Stripe, depending on which payment method you select.
- We DO NOT accept credit cards on the phone or through email.
- We do not store your credit card information on this website.
- We DO receive your billing and shipping address.
- No one on our staff will ask you for personal information over the phone or through email.
- All order and payment information is encrypted using the latest 256-Bit SSL encryption protocols.
Our goal is to provide you with a safe and discreet place to discover some of the coolest adult toys on the planet. Your Security and privacy is key to that.
Do You See My credit Card Information?
Nobody at Pleasure Cartel will see your credit card information when you place an order, and we do not save your credit card information when you’re finished ordering. We simply receive notification that the payment was accepted from Stripe or PayPal.
We CAN access the last four digits of your credit card for identification purposes.
What Information Do You COllect?
We collect your shipping and billing address so that we can ship your product. This is the customer information that you supply when you check out.
If you create an account with us we will be able to see a list of your past purchases – as will you. We will also maintain a copy of your shipping and billing addresses for future purchases.
You do not need to create an account to purchase items from our store. This is completely at your discretion.
What WIll My Credit Card Statement Say?
For your discretion, your credit card will show a charge from “RR Digital.” This is us.
You will receive an auto-generated order notification from Info@PleasureCartel.com when you place your order. And then we will send another one when the order ships with the tracking number attached.
PLEASE NOTE: You will receive an email from Info@PleasureCartel.com with your receipt when you order. This will come to the email address you provide when you submit your order. We will use this email address to contact you, if we need to, about the order. We will also send your tracking code to this email address when the order is processed.
Do you share or sell my information?
We do not sell or share ANY user, visitor or customer information. We are staunch advocates and supporters of internet privacy and do not release your customer information to any third-party.
What If I want My Customer Information Deleted?
You are in control of your information on our site. The only time we save your information is when you create an account on our site. If you want that information removed, simply delete the account.
We are also happy to remove an account manually, simply contact us at: Info@PleasureCartel.com and ask us to delete your user account.
Returns & General Information
Do You Accept Returns?
Yes, we honor and take responsibility for every product we sell.
That said, because of health reasons, we do not take products back right now. Please do not send them. We are following all state of Michigan, Colorado and CDC guidelines.
When you purchase a sex toy please inspect it and run it through its power cycles before using it on your body.
If you have an issue with a product please document it with a photo, video or gather as much info as possible and contact us immediately. We will work with you and the manufacturer to get your issue resolved as quickly as possible.
Our products are covered under manufacturer’s warranties and product makers are more than happy to cover breaks and issues with the products. We will help facilitate any manufacturer returns in any way possible.
If you have any questions or would like to discuss a product you received, please contact us at Info@PleasureCartel.com or use the form at our contact page. Our sales manager will contact you.
What Forms of Payment Do you Accept?
We take a wide variety of payment types. We accept Diner’s Club, American Express, Visa and Master Card. We also accept PayPal.
We provide 256-bit secure SSL checkout for all payment options.
Please contact us at: Info@PleasureCartel.com with any problems or questions about checking out.
Where Do You Get Toys From?
The products we sell at Pleasure Cartel come from various distributors around the USA and the world. We are based in the Midwest (in Traverse City, Michigan) and we try to source our products from the United States. We send products from our stores in Michigan or our warehouse in Broomfield, Colorado.
Do You Have an Actual Store?
Yes, several; we are part of the Fantasies Unlimited group of stores, with The Laughing Buddha being our flagship store.
We are located in Traverse City, Michigan. You can learn more about our brick-and-mortar stores at:
Have Any More Questions?
Contact us with any questions, comments or concerns. Thanks!